The wildfires in the North Bay and Outlook seem like different topics, but I’ve found them to be related due to my recent experiences of working with both my father and nephew recover from these fires. They were evacuated early on, and luckily they are fine and their homes are also, but along the way, they both experienced the difficulty of not having access to their computers.
This removed a major communication tool in their lives, especially in their work lives. Both of them still had access to personal email through their phones, but neither had ever added their work email. They didn’t know what their workplaces were communicating about coming into work, or even whether or not their workplaces still existed.
Hopefully, you haven’t been directly affected by these wildfires, but all of us should be concerned about earthquakes creating the same communication issues. The Great California ShakeOut is coming on October 19th as a reminder of the fact that we are waiting for a when not if when it comes to earthquakes.
To better prepare for an event in which your phone becomes your main link to your workplace, here are the steps to add your mailbox to your iPhone or Android Device. Continue reading Adding Your Work Email to Your Smart Phone
Having troubles with audio/video or any site pages not loading correctly? You might try clearing your browser cache. Continue reading Clearing the Browser Cache
You are sitting at your desk or at an EAP Lab workstation or at a part-timer station and something isn’t working. Who to contact for Tech Support? Don’t contact Alex or use the old help desk ticket system.
Continue reading MacHelp – Ready to Help
There are many new features available to you while using the Web Based Outlook on Office365. One is proving to be problematic – Utilizing OneDrive for attachments. For now our advice is to avoid using OneDrive for this purpose. Continue reading Outlook Attachments on Office365
If you work remotely from home on a Mac with a VPN account, you may have lost your VPN access with the current GlobalProtect application. Continue reading VPN Changes for Mac Users
As a student facing faculty/staff member, you might now have two Office365 accounts. Strange – sort of like a two headed beast. You might not even know about your art.edu account because you’ve never used it. Unfortunately, as students start to take advantage of the great free cloud based Office 365, they have an art.edu that they are likely to use to contact you at your art.edu address. Find out how to forward your art.edu account to an e-mail account you actually check. Continue reading Forward your i.art.edu to academyart.edu
You you received the message that IT was migrating your email account. They sent attachments on how to fix your access to your mailbox on a variety of devices/platforms, but you forgot to save the attachments. We have those attachments here if you need them along with a bit of advice. Continue reading You’ve been migrated to Office365
We have introduced a new gatekeeper to our labs. Safe Exam Browser is a browser that prevents students from using everyday browser features like grammar check, spelling check, print, copy, dictionary look up, and snap shots. Continue reading Safe Exam Browser
For using audio and/or video files on test questions in Olly, and for any other general use on a website we recommend converting your files into the correct format.
If you want to…
Continue reading Converting Audio and/or Video
The Academy has offered our faculty, staff, and students a Cloud based storage space with Microsoft’s One Drive (Think Dropbox). A total space of 1 terabyte (TB) with up to 2GB per file is available for each user.
IT doesn’t manage security on this service, so they ask that use your best judgement and not share sensitive information like social security numbers, financial information, addresses, phone numbers, or e-mails of faculty, staff, or students on this service.
If you want to…
Continue reading Microsoft One Drive Cloud Storage